IT Support Nightmare Calls
- On one call, the caller seemed to be taking an inordinately long time to complete each instruction she was given.
- Agent: Ma’am, I can’t help noticing that every time I give you an instruction, it takes a really long time before you get back to me. Is your computer that slow?
- Caller: Oh, no, it’s just the stupid, stupid design of this computer. Every time I want to click something, I have to unplug the keyboard to plug in the mouse. And then every time I want to use the keyboard again, I have to unplug the mouse. Because there’s only one jack.
- Agent: Ma’am, you do realize that there’s a jack on the keyboard itself? You’re supposed to plug the mouse into the keyboard, and the keyboard into the computer.
- Caller: Are YOU KIDDING ME!? Oh, wait a minute—yes, I see it now! Oh, holy cow. That’s going to be so much easier!
- Agent: Just out of curiosity, how long have you been using your computer that way?
- Caller: Six weeks!
- - Should be fairly obvious to all tech-nerd-geek types that she was using a Mac. Good work, Steve Jobs, snagging the retards, so PC tech support doesn't have to entertain their questions.
